We aim to dispatch orders (received before 4pm) within 2 working days. Deliveries will be made Monday - Friday, excluding public holidays.
We will send your entire order to one address. If you would like to sculptures to multiple addresses, you will need to place separate orders for each address. Each order will incur a separate delivery fee. We do not deliver to PO Boxes.
We will email you when your order has been dispatched with your tracking number.
North Island Urban: 2-4 working days
South Island Urban: 3 - 5 working days
Rural Delivery: Add an extra 1 - 3 days
Order by Friday 17th December for Christmas delivery!*
Orders received after this date will still be processed the next working day, but we cannot guarantee that delivery will be before Christmas.
* Orders will be couriered on Monday 20th December, and while this would usually be within our delivery timeframes, we cannot guarantee that all orders will arrive for Christmas, especially if South Island or rural delivery, due to the increased demand on courier services over this period.
Local pickup or drop off in the Tauranga area can be arranged until midday 24th December - please contact us to organise.
We can ship the smaller sculptures internationally on request. Please contact us for shipping prices.
We can send sculptures directly to your recipient. At the checkout, you will be given the option to choose your shipping address. You can only choose one delivery address per order. If you need to sculptures to multiple addresses, you will need to place separate orders for each address. Each order will incur a separate delivery fee.
Orders placed before 4pm aim to be dispatched the next working day. Orders placed after 4pm will be dispatched an additional working day later. Orders placed on Friday will usually be shipped on Monday. Orders placed over the weekend will usually be shipped on Tuesday. Deliveries are made via courier Monday - Friday, excluding public holidays.
We deliver your order to the delivery address that you provide us at time of ordering, so please check your details carefully. If you have registered on our website, your order is available to view through the 'My Orders' section when you are logged in as soon as you place an order. If you are not a registered customer or do not log in before placing your order, you will not be able to view your orders through your account. Delivery is made to an address not to a stated person.
The product is at your risk as soon as it is delivered to you. Delivery will be deemed to have been made when it is left at the address nominated in your order, or when a "we missed you" card has been left at that premises.
We will make reasonable endeavours to dispatch the products to the address nominated in your order the next working day after accepting your order if received before 4pm. Late delivery does not entitle you to cancel any order or part of any order.
Most of our orders are despatched using PBT Couriers. Occasionally we may use an alternative carrier at our discretion. Although we undertake to dispatch goods as soon as possible after receipt of your order, we cannot guarantee the exact delivery date or time. We only give an estimated time based on the carrier's guide lines.
We will re-deliver, replace or refund the product at our option (shipping costs are non-refundable) if we have incorrectly addressed the delivery, but we take no such responsibility if you gave an incorrect or insufficient address, or if there was no delivery due to the premises having no safe access point (e.g. a dog). You may incur additional delivery fees if your parcel is returned to us due to incorrect deliery details.
Orders can be cancelled up to the point of us dispatching the order. Once your order has been dispatched it cannot be cancelled.
We endeavour to ensure that the product leaves us in good condition and well packaged for its journey. Please contact us immediately if any product has been damaged in transit.
We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. When your parcel has been dispatched using our courier, deliveries are based on their rules and conditions for delivery. We shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond our reasonable control, such as, but not limited to, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts or civil or military authority, judicial action, defaults of sub-contractors or suppliers, labor disputes, failure or delays in transportation, embargoes, wars or riots.